DK Webost try to share own exprience
We’re consultants, guides, and partners for brands on digital transformation journeys.
We build digital-ready brands that are authentic, memorable, and deeply attuned to their audiences.
All domain registrations and renewals are to be paid in advance. Expiration of a domain can result in service disruption and loss of domain. DK will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments must be made by seven working days before the expiry date. It is client’s responsibility to renew their domain names with us. All invoices and dues must be paid in full before we release the requested domain name. DK has the domains in a common pool account and therefore cannot give access to its domain control panel. DK offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.
Hosting Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages. It is the client’s responsibility to renew the hosting in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups etc. All unpaid hostings are disabled or deleted from the server. All renewals must be paid by seven working days prior to the expiry date. Synapse will not be responsible for issues relating to delayed payment. Hosting are on shared and non-shared servers hosted via third party providers. Synapse Worldwide ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises. Client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content. Incase of a malware attack, Dk reserves the right to delete files on the hosting service without giving any prior notice.
Emails: All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box and emails older than 6 months are deleted. Client’s must not use the email hosting for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken and the required files and data will be deleted without any prior notice. DK offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein. Hosting are on shared and cloud servers hosted via third party providers. DK ensures best to our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year. If the hosting is not paid and renewed before the expiry date. We reserve the right to disable the hosting and all associated services including emails and dns records. Additional charges will be applicable to re-enable the hosting. Synapse will not be responsible for any loss of data, files, emails, backups, restoration costs etc. If a hosting has been cancelled / disabled then all files, emails, databases and backups will be deleted from the server without any notification to the client.
Digital Marketing Package or Digital Strategy Package Terms: All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with clear one-month email notice. They are billed monthly and are payable by the 1st of every month. Packages are designed with keeping in mind Digital Marketing/Strategy requirements of our clients. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third party softwares or marketing expenses are included. DK employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes. Any extra hours used may be billed separately. Any urgent tasks will be charged separately. Support requests need to be sent via email to email@example.com
Payment terms: Payable by the 1st of every month. We strongly recommend our clients to have a direct debit set-up for the same. An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges. There are absolutely no refunds for any fees related to the digital marketing/strategy package.
Termination: All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with clear one month email notice. Synapse reserves the right to terminate at anytime with written notice to the Client.
Annual Maintenance Package Terms: All maintenance packages are for a minimum of 12 months period. Maintenance packages are billed annually, however are paid monthly via direct debit on the 1st of every month. Packages may include 12 months basic website hosting, email hosting and DNS hosting. Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons. Does-not include any Digital Strategy, Business Analysis, Solution Architect, SEO and Digital Marketing work. Work-hours are tracked in 15minutes blocks. The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along-with any website fixes that may arise as a result of the updates. Any remaining hours can be used to make changes to the website. Any additional workhours are requested for your approval. DK employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes. Any extra hours used will be billed separately @ $77/hour incl GST. Support requests need to be sent via email to firstname.lastname@example.org Any urgent tasks will be charged separately. The package is auto renewed every year on its anniversary date.
Payment terms: Monthly maintenance package fees require credit card payment only. No other forms of payment will be accepted for monthly maintenance. Monthly maintenance package fees will be charged to the clients credit card on file on the 1st day of every month. An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges. More than three missed payments in a year may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package. There are absolutely no refunds for any fees related to the monthly maintenance package.
Termination: In case Client need to cancel the auto annual renewal, please inform us in writing (email) at least one month prior to the renewal date.
Ongoing term:For any reason if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months. Dk reserves the right to terminate annual maintenance at anytime with written notice to the Client.
General Approach For general website design & development projects we employ the following steps:
Disputes and Liability
In an event of a dispute, DK reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, DK reserves the right to charge the client without honoring any discounts that were previously honored in good faith. Under no circumstances will DK be liable for any damages arising from misrepresentation or misinformation.
DK reserves the right to refuse service to any client, if these are not aligned with our business operating principles and policies.
Dk provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
Relationship of DK with its suppliers, partners and sub-contractors is of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.
600+ PROJECTS WITH 1000+ CLIENTS ACROSS US, Nepal and different countires...